Under the responsibility of the Head of Division —Sports and Recreation, the incumbent of the position welcomes people who come to the Recreation and Culture Department counter, inquires about the purpose of their visit, answers inquiries, issues citizen cards and, if necessary, refers to resource persons. She responds to inquiries and takes messages received by phone and email. She contributes to the smooth functioning of the reception desk, participates in the various registration sessions of the Recreation and Culture Department and performs administrative tasks related to the activities of the service. It should be noted that the majority of tasks are carried out in relation to citizens and organizations.

1. Customer service tasks

1.1.Welcome people who come to the Recreation and Culture Department counter, inquire about the purpose of their visit, respond to inquiries, issue citizen cards and, if necessary, refer to resource persons;

1.2. Inform citizens and organizations about the services and activities offered;

1.3. Maintain courteous relationships with customers by responding to questions and concerns in a timely and professional manner;

1.4. Receiving, examining (and sometimes dealing with) complaints from citizens in an attempt to find solutions to resolve their problem or dissatisfaction;

1.5.Contribute to the smooth functioning of the reception desk of the Recreation and Culture Department;

1.6. Visit the community halls of the Multisports Center and process requests for the rental of the various rooms in the municipality as needed;

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2. Administrative tasks

2.1. Perform administrative tasks related to service activities and communicate with customers as needed;

2.2. Compile and enter data, statistics, and other information; fill out forms, tables, and other documents; and perform calculations and research when required;

2.3. Research, collect and validate the information necessary for the processing, design and writing of reports, billing and correspondence and ensure the follow-up of files;

2.4. Organize documents, monitor and maintain files and directories according to the procedures and the classification system in force;

2.5. Record and deposit customer payments in order to follow up on files in default of payment and participate in the collection of amounts due;

2.6. Checkout;

2.7. Create purchase orders;

2.8. Participate in the preparation of registration periods and register for the various activities of the Recreation and Culture Department and certain accredited organizations;

2.9. Offer administrative support to accredited organizations;

2.10. Stamp, sort mail and follow up on certain documents;

2.11. Process correspondence, carry out direct mail and ensure that mail is sent;

2.12. Check stationery and service supplies to ensure that they are in sufficient quantity and make special orders.

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3. Others

3.1. Comply with occupational health and safety requirements;

3.2. Act as an intervener in case of emergency measures when required;

3.3.Perform any other task related to its areas of responsibility.