Reporting to the Head of Section — Public Services, the incumbent's mandate is to coordinate programs, activities, training, services offered to citizens as well as related resources and to ensure their quality. She offers professional support in the acquisition of documents, document management and the enhancement of collections. She acts as a resource person for library staff, plans work schedules, and coordinates training activities in collaboration with the management team. It supports managers in the management of human and financial resources.

1. Management of operational activities

1.1. Act as a resource person for library staff in the exercise of their duties;

1.2. Coordinate programs, activities, training, services offered to citizens and related resources, ensure their quality and submit recommendations;

1.3. Deal with complaints and receive customer feedback and requests for information.

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2. Professional advisory role

2.1. Participate in the promotion of the collection;

2.2. Evaluate and acquire documents on various media to meet the needs of customers;

2.3.Analyze data on the use of collections and evaluate customer suggestions in order to guide the development of collections;

2.4. Prune, replace, and substitute documents in accordance with current procedures and policies;

2.5. Participate in the inventory of library documents;

2.6. Participate in the planning and organization of activities and resources related to the implementation of tools and training programs relating to documentary research and new technologies.

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3. Human resources management

3.1. In collaboration with the management team, identify the professional development needs of staff and coordinate and facilitate training activities;

3.2. Plan the work schedules of library staff and track changes to timesheets when required;

3.3. Participate in the planning and holding of meetings and carry out appropriate follow-ups;

3.4. Act as a representative of the employer on the selection committees for unionized personnel;

3.5. Participate and contribute to the assessment of the performance of unionized staff;

3.6. Supervise unionized staff when managers are absent.

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4. Administrative and financial management

4.1. Participate in the development, application, review and update of policies, rules, standards and procedures relating to activities in its sector;

4.2. Collaborate in the administration of specialized library software;

4.3. Participate in budget monitoring;

4.4.Suggest any improvements to optimize the services offered and the enhancement of library collections;

4.5. Gather business statistics, compile data, and produce reports.

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5. Others

5.1. Perform any other task related to his areas of responsibility.

5.2. Act as an intervener during emergency measures when required.